Shipping Information

Orders are aimed to be shipped on Mondays, Wednesdays and Fridays at 6pm. Order before 3pm on any of these days for same day dispatch (not always guaranteed).

Orders are packed at 3pm on Mondays, Tuesdays and Wednesdays. If you contact Oddinent to change your order at a time when your order has been packed, I am unable to change your order unless you pay a packaging losses fee of £2.

The estimated shipping times outlined on the shipping options at checkout are from the date that your order is dispatched, not from the date that your order is placed.

All orders are shipped with Royal Mail.

All receipts and proof of postage are retained by Oddinent for 90 days after dispatch. If you think your order is lost, or it arrives damaged, please get in touch. While Oddinent is not responsible for lost or damaged mail (this is the responsibility of Royal Mail), I may be able to contact Royal Mail to make a claim if you encounter any issues. Claims against lost mail can only be made if the order has not been delivered by the due date plus 7 days for tracked and plus 10 days for non-tracked. If Royal Mail accept the claim, the amount of the claim paid by Royal Mail will only be refunded to you via the payment method used to place your order. Royal Mail do not always compensate the exact cost of the lost mail, and in the instance where you are not compensated fully, Oddinent is not liable to cover the losses.

For more information on lost, late or damaged mail please visit the Royal Mail website.

Oddinent recommends that you choose a tracked service if your order is above £20, and that you also record an unpackaging video for your own records should you encounter any issues with your order. If you claim there are damaged or missing items in your order, and are not able to provide me with an unpackaging recording where the entire package can be seen, I am unable to resolve the issue.